Lexus Announces Extension to Safety Connect and Service Connect Trial Periods


  • Up to 10-Year Trial Periods on all Lexus Interface-equipped vehicles, including 2022 Lexus NX and LX models

  • Emergency Assistance Can Dispatch Emergency Services to Vehicle’s Location

  • This complimentary  trial exrtension builds on Lexus’ Commitment to Safety and Guest Care

  • Service Connect links the Lexus vehicle and dealer to provide warning light notifications and Vehicle Health Reports

TORONTO, Ontario – September 30, 2022 –Lexus today is pleased to announce additional peace of mind to assist when the unexpected occurs. Safety Connect and Service Connect, a suite of available services that help drivers stay secure while on the road, are now available with up to a 10-year trial* on select Lexus models. The suite of available Safety Connect services includes 24-hour emergency assistance, 24-hour enhanced roadside assistance, automatic collision notification, and stolen vehicle locator**. Service Connect offers vehicle health reports and warning light notifications with the ability to link a preferred Lexus dealer with select Lexus vehicles.

Connected Vehicle Service 


Previous trial length 

New trial length 

Safety Connect 

3 years 

Up to 10 years* 

Service Connect 

Up to 5 years 

Up to 10 years* 


“We are constantly looking at ways to offer our guests an enhanced driving experience,” said Steve Basra, group vice president, Connected Technologies, Toyota Motor North America. “With our new extended trials of Connected Services, a wide array of features is now available to Lexus drivers so they can have added peace of mind.”

Lexus’ Safety Connect suite of features includes:

  • Emergency Assistance (SOS): Whether it’s a health emergency, a traffic accident or some other urgent situation where help is required, a single press of the Emergency Assistance Button (SOS) can connect you to a 24-hour Safety Connect response center agent. Using the vehicle’s GPS technology, the agent can send emergency services to the vehicle’s location while offering to stay on the line with you until help arrives.
  • Enhanced Roadside Assistance: With the added benefit of GPS technology, Lexus Enhanced Roadside Assistance makes the warranty-based roadside service even more convenient. With Enhanced Roadside Assistance, guests can use the Emergency Assistance button to connect with 24/7 Roadside Assistance to have help sent to their exact location.
  • Automatic Collision Notification: Lexus’ 24-hour Safety Connect response centre will automatically be notified in the event of an airbag deployment or severe collision. The 24-hour response centre agent will attempt to speak with the vehicle’s occupants, then notify local emergency services to request dispatch of emergency services to the vehicle’s location.

Stolen Vehicle Locator: Once a police report is filed, the Safety Connect response centre can work with police to help track and recover a stolen vehicle using Safety Connect’s embedded cellular and GPS technology. Canada.

Lexus’ Service Connect  suite of features includes:

  • Vehicle Health Report:  The Vehicle Health Report provides important information about open recalls or service campaigns, as well as key fob battery status, engine oil quantity and more. Customers can view the reports using the Lexus app and elect to have monthly reports sent to their email.
  • Vehicle Alerts: These notifications are sent to both the customer and their Lexus dealer, when the vehicle reports a malfunction-related event such as low tire pressure. This allows the customer to schedule a service visit and repair the vehicle accurately and efficiently.

Lexus customers can manage their Lexus Interface Connected services through the Lexus app. Lexus app downloads are available for iPhone® or Android™ smartphones. To download, please visit: . Once downloaded, customers will need to sign-in to access and manage settings. Click here to learn more about Safety Connect. Click here to learn more about Service Connect

*The Safety Connect and Service Connect suite of services will be available with up to a 10-year trial (4G network dependent) for customers of all Lexus Interface-equipped vehicles.. Vehicles include the following Lexus models:

  • 2023 ES
  • 2022-2023 NX
  • 2023 LS
  • 2022-2023 LX
  • 2023 RX
  • 2023 RZ
  • 2022-2023 UX

All previously sold Lexus Interface-equipped vehicles (2022 NX, 2022 LX) also receive extended trial periods for Safety Connect and Service Connect (less the in-service date). The Safety Connect and Service Connect trial periods begin on the original date of purchase or lease of a new vehicle. Subscription required after trial to access the service. Terms of Use apply.

About Lexus Canada

Lexus Canada is the exclusive Canadian distributor of Lexus luxury cars and sport utility vehicles through a sales and service network of 40 dealers across Canada. Guests have access to a wide range of luxury and performance vehicles, with a total of 12 Lexus nameplates available in Canada, including the country’s largest luxury hybrid lineup of six hybrid models. Inspired by bold design, intuitive technology, and peak performance, Lexus is committed to delivering the highest quality products and services, and to creating amazing experiences for their Guests. The Lexus RX 350, RX 450h, NX 250, NX 350 and NX 350h are built at Toyota Motor Manufacturing Canada’s award-winning Cambridge plant. For more information about Lexus and Lexus products, please visit:

**Safety Connect and Service Connect depend on factors outside of Lexus’ control in order to operate, including 4G network availability, an operative telematics device, a cellular connection, and GPS signal. Without any one or more of these things, the services may be limited or precluded, including access to the response center and emergency support. Services may be limited or precluded, including access to the response centre and emergency support. Services vary by vehicle and are subject to change at any time without notice.

Every effort has been made to ensure the product specifications, equipment, and content on this site are accurate based on information available at time of publishing. In some cases, certain changes in standard equipment or options may occur, which may not be reflected online. Toyota Canada reserves the rights to make these changes without notice or obligation.